I. GENERAL PROVISIONS
1. These Terms and conditions define the general conditions of sales through the website foxrim.com in the domain www.foxrim.com operated by FF Sp. z o.o. with its registered office in Wrocław (53-612), at ul. Jaworska 6, enlisted in the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Department of the National Court Register under the number KRS: 0000649983, NIP: 8971831995 , REGON: 365994414 and they also define the terms and conditions of provision of free services by electronic means, by the online store.
2. The Terms and conditions are made available on a continuous basis on the shop’s website at: www.foxrim.com/terms-conditions/ in such a manner as to allow Users to play and record its content.
II. DEFINITIONS
Phrases used in the Terms and conditions mean:
1. Working days – weekdays from Monday to Friday, excluding public holidays.
2. Client – an entity to whom, in accordance with the Terms and conditions and the provisions of law, services may be provided by electronic means.
3. Consumer – a natural person performing a legal action in relation to an entrepreneur, not related directly to the entrepreneur’s business or professional activity.
4. The Owner of the Site – FF Sp. z o.o. with its registered office in Wrocław (53-612), ul. Jaworska 6, registered by the District Court for Wrocław-Fabryczna in Wrocław, VI Economic Department of the National Court Register under registration number 0000649983, NIP: 8971831995 , REGON: 365994414.
5. Entrepreneur – a natural person, a legal entity or an organizational unit which does not have a legal entity status, to which the Act grants legal capacity, conducting in his, her or its own name a business or professional activity and performing a legal action directly related to his, her or its business or professional activity.
6. Terms and conditions – the content of the provisions of these Terms and conditions.
7. Durable medium – a material or tool that allows the Client or Seller to store information addressed personally to him or her, in a way that allows access to information in the future for a period of time appropriate to the purposes for which the information is used and which allows the reconstruction of stored information in an unchanged form.
8. User – An internet user, using the site.
III. TERMS OF USE OF THE FOXRIM.COM WEBSITE
1. The user who is a natural person may use the website provided that he or she has full legal capacity.
2. The user who is not a natural person may use the site through persons authorized to act on its behalf.
3. The Seller will make every effort to ensure that the use of the website is possible for Internet users using all popular web browsers, operating systems, types of devices and types of Internet connections. The minimum technical requirements to use the Website are Internet Explorer 11 or Chrome 39 or FireFox 34 or Opera 26 or Safari 5 (or later versions) with enabled Javascript and an Internet throughput of at least 256 kbit/s.
4. The Seller uses the mechanism of “cookies”, which when the Clients use the Website, are saved by the server on the hard drive of the Client’s end device. Detailed rules of functioning of cookie files are described in the document: “Foxrim.com Privacy Policy “, available on the pages of the Internet Shop at: www.foxrim.com/privacy-policy/
5. It is forbidden for the Client to provide illegal content and to use of the website in a way that is contrary to law, good manners or violates personal rights of third parties.
6. The Seller declares that the public nature of the Internet and the use of services provided by electronic means may involve the risk of acquisition of Clients’ data by unauthorized persons, therefore, clients should use appropriate technical measures to minimize these risks. In particular, it is recommended to use anti-virus and identity protection software.
IV. COMPLAINT PROCEDURE
1. The products available on foxrim.com are brand new and free of physical and legal defects unless otherwise stated in a particular offer.
2. All products available at www.foxrim.com have been legally introduced to the Polish market.
V. PERSONAL DATA PROTECTION
1. The Administrator of the Clients’ personal data within the scope of the Seller’s services by electronic means or within other circumstances specified in the Terms and conditions, is the Owner of the Site.
2. The Seller processes the Clients’ personal data in order to provide services by electronic means on behalf of the Website Owner and for other purposes as specified in the Terms and conditions. The data are processed solely on the basis of the law or consent given by the Client.
3. Personal data submitted to the Owner of the Website are given voluntarily.
4. Anyone who provides the Owner of the Website their personal data, has the right to access its content and to correct them.
5. The Owner of the Website provides the possibility of deleting personal data from the database.
6. The Owner of the Website protects the personal data to him and makes every effort to protect them against unauthorized access or use.
XI. FREE SERVICES PROVIDED BY ELECTRONIC MEANS
1. The Seller provides free of charge services to the Clients by electronic means:
a. Contact form;
b. Newsletter.
1. The services indicated above are provided 7 days a week, 24 hours a day.
2. The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services listed above, of which he will inform the Clients in a manner appropriate for the change of the Terms and conditions.
3. The service called Contact Form, consists of sending a message to the Owner of the Website using a form placed on the Website.
4. Cancelling the free service Contact Form, is possible at any time and consists in stopping sending queries to the Owner of the Website.
5. The Newsletter service may be used by any Client who enters their e-mail address, using the registration form provided by the Website Owner on the Website. After sending the completed registration form, the Client immediately receives a confirmation from the Website Owner by e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the provision of the Newsletter service by e-mail is concluded. During the Registration process the Client may additionally check the appropriate box in the registration form to subscribe to the Newsletter.
6. The Newsletter service consists of sending a message in electronic form to the e-mail address containing information about new products or services offered by the Site Owner. The Newsletter is sent by the Website Owner to all Clients who have placed a subscription.
7. Each Newsletter addressed to the Clients contains in particular: information about the sender, filled in the field “subject”, specifying the content of the message and information about the possibility and method of discontinuing the free Newsletter service.
8. The Client may at any time resign from receiving the Newsletter by unsubscribing from the subscription via a link contained in each electronic message sent as part of the Newsletter service.
9. The service Running the Client Account is available after Registration on the Terms and conditions and consists of providing the Client with a dedicated panel within the Shop’s Website, enabling the Client to modify the data provided during Registration, as well as to track the status of orders and the history of orders already completed.
VI. PROTECTION OF INTELLECTUAL PROPERTY AND PERSONAL RIGHTS
1. All rights to the Website, including property copyrights, intellectual property rights to its name, its Internet domain, the Website, as well as specimen, forms, logotypes placed on the Website (with the exception of those logotypes and photographs presented on the Website for the purpose of presentation of goods to which copyrights belong to third parties) belong to the Owner of the Website, and their use may take place only in the manner specified and in accordance with the Terms and Conditions and with the consent from the Owner of the Website expressed in writing.
2. It is unacceptable to use the resources and functions of the Website in order to conduct the Client’s business that would violate the interest of the Website Owner.
3. If the Client or any other person or entity considers that the content published on the Website violates their rights, personal interests, good customs, feelings, morals, beliefs, principles of fair competition, know-how, secrets protected by law or under an obligation, they may notify the Website Owner of a potential breach.
4. The Website Owner notified of a potential breach, takes immediate action to remove from the Website the constituting the cause of the breach.
VII. FINAL PROVISIONS
1. In all matters not covered by these Terms and Conditions, the provisions of generally applicable Polish law will apply, in particular the provisions of the Civil Code, the Act on Personal Data Protection, the Act on the Provision of Electronic Services and the Act on Consumer Rights.
2. All disputes between the parties are resolved by a competent common court.
3. In case of a dispute, the parties will seek to resolve the case amicably. The buyer who is a consumer has the possibility to use the option of an out-of-court method of complaint handling and pursuing claims before the Permanent Consumer Arbitration Court found at each Provincial Commercial Inspectorate. Information on how to access the above-mentioned procedures and dispute resolution can be found at the following address: http://www.uokik.gov.pl, in the “Rozstrzyganie sporów konsumenckich” tab. It is also possible for the Client to use mediation. The lists of mediators and existing mediation centres are provided and made available by the Chairs of relevant District Courts.
4. The Owner of the Website reserves the right to change these Terms and Conditions. All orders accepted by the Website Owner for execution before the date of entry into force of the new terms and conditions are executed on the basis of the Terms and Conditions, which were in force on the date of order placement by the Client. The change of the Terms and Conditions shall come into force within 7 days from their publication on the Website. The Website Owner shall inform the Client about the change of the Terms and Conditions 7 days before the new Terms and Conditions come into force by means of a message sent electronically containing a link to the text of the changed Terms and Conditions. If the Client does not accept the new content of the Terms and Conditions, he or she is obliged to notify the Website Owner of this fact, which shall result in termination of the agreement on provision of services by electronic means.
5. The Terms and Conditions shall enter into force on 13 November 2019.
Warranties and complaints
Complaint with the Manufacturer (warranty)
FF Sp. z o.o. is not the manufacturer of the Goods. FF Sp. z o.o.(foxrim.com) is not responsible for the warranty of the sold Goods. The warranty is provided by the manufacturer or distributor of the Goods. In case of granting the guarantee, the responsibility towards the consumer (the buyer of the goods) is borne by the provider of the guarantee, called the guarantor.
If you need to use the rights resulting from the warranty granted by the manufacturer/distributor, we recommend turning directly to the guarantor (manufacturer or distributor).
Using the manufacturer’s authorized service is quicker and easier. Formalities are kept to a bare minimum because there is no intermediary in the incident notification, and you gain full control over the order. You are also in direct contact with the service processing your case. If necessary, we kindly ask you to contact us and we will indicate an appropriate service point assigned to the given manufacturer.
The following applies to the Client who is a Consumer:
As the Seller, we are obliged to deliver goods free of defects. The statutory liability for defects in the sold goods (warranty for defects) applies to the extent specified in article 556 and article 556[1]-556[3] and subsequent articles of the Civil Code.
Complaints may be filed:
– in writing to the address: FF Sp. z o.o. ul. Jaworska 6, 53-612 Wrocław
– via e-mail: hello@foxrim.com.
Warranty claim
If the client thinks that the goods he or she has purchased are not in conformity with the description or are damaged, he or she can file a warranty claim. Possible options include applying for a reduction in the price of the product, its repair or replacement. In such case, the complaint must be filed by e-mail or traditional postal service with an indication of how the product does not comply with the contract. It is also important to indicate whether the product is to be repaired or replaced with a new one. In order for the complaint to be considered, the client should also deliver the claimed goods together with the proof of purchase to the address: FF Sp. z o.o. ul. Jaworska 6, 53-612 Wrocław. The cost of delivering the goods to the Seller shall be borne by the Buyer. This cost shall be reimbursed after the complaint has been accepted up to the average value of the cost of sending an economic postal parcel according to the price list of Poczta Polska (Polish Post).