Complaint with the Manufacturer (warranty)
FF Sp. z o.o. is not the manufacturer of the Goods. FF Sp. z o.o.(foxrim.com) is not responsible for the warranty of the sold Goods. The warranty is provided by the manufacturer or distributor of the Goods. In case of granting the guarantee, the responsibility towards the consumer (the buyer of the goods) is borne by the provider of the guarantee, called the guarantor.
If you need to use the rights resulting from the warranty granted by the manufacturer/distributor, we recommend turning directly to the guarantor (manufacturer or distributor).
Using the manufacturer’s authorized service is quicker and easier. Formalities are kept to a bare minimum because there is no intermediary in the incident notification, and you gain full control over the order. You are also in direct contact with the service processing your case. If necessary, we kindly ask you to contact us and we will indicate an appropriate service point assigned to the given manufacturer.
The following applies to the Client who is a Consumer:
As the Seller, we are obliged to deliver goods free of defects. The statutory liability for defects in the sold goods (warranty for defects) applies to the extent specified in article 556 and article 556[1]-556[3] and subsequent articles of the Civil Code.
Complaints may be filed:
– in writing to the address: FF Sp. z o.o. ul. Deszczowa 21, 53-024 Wrocław
– via e-mail: hello@foxrim.com.
Warranty claim
If the client thinks that the goods he or she has purchased are not in conformity with the description or are damaged, he or she can file a warranty claim. Possible options include applying for a reduction in the price of the product, its repair or replacement. In such case, the complaint must be filed by e-mail or traditional postal service with an indication of how the product does not comply with the contract. It is also important to indicate whether the product is to be repaired or replaced with a new one. In order for the complaint to be considered, the client should also deliver the claimed goods together with the proof of purchase to the address: FF Sp. z o.o. ul. Deszczowa 21, 53-024 Wrocław. The cost of delivering the goods to the Seller shall be borne by the Buyer. This cost shall be reimbursed after the complaint has been accepted up to the average value of the cost of sending an economic postal parcel according to the price list of Poczta Polska (Polish Post).